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Artificial Intelligence, technology

5 Surprising Ways Small Business Owners Are Using ChatGPT (That Aren’t Writing Content)

Automation| Business| Artificial Intelligence
May 09, 2025•2 min read

ChatGPT isn’t just a glorified blog machine. Small business owners are using it in unexpected, smart ways that go way beyond pumping out social media captions. If you’re only tapping it for content, you’re missing the goldmine.

Here are 5 productive ways entrepreneurs are using ChatGPT to save time, make smarter decisions, and grow their business.

1. Customer Service Scripts & Chatbots

Need consistent responses to FAQs, complaints, or refund requests? Small business owners are using ChatGPT to generate full conversation flows and train customer service reps on tone, empathy, and handling tough questions.

Connect it to a chatbot platform and it becomes a 24/7 virtual assistant that actually sounds like your brand. Contact us at Kaleidoscope Media Services if you need assistance.

2. Sales Roleplay & Objection Handling

Instead of awkward mock calls or aimless practice, business owners are using ChatGPT to simulate real sales conversations: objections, price pushback, ghosting you name it. It gives reps instant coaching and practice, no manager required.

Ask it to be a “skeptical client” and sharpen your pitch against real pushback.

3. Decision-Making Partner

Need to weigh the pros and cons of hiring a VA vs. outsourcing to an agency? Launching a course vs. a membership? Business owners are using ChatGPT as a thinking partner to walk through scenarios, compare options, and even spot blind spots.

Think of it like a co-founder who’s great at brainstorming, not stealing credit.

4. Systems & Process Optimization

If you need to write a standard operating procedure for onboarding or break down a workflow for your client intake process, ChatGPT helps turn messy ideas into clear, repeatable systems.

“Create a step-by-step process to onboard a new coaching client, including emails, tasks, and calendar steps.”

5. DIY Training & Support Docs

Rather than spending hours explaining things to your VA or team, business owners use ChatGPT to write internal guides, onboarding documents, and training checklists.

It’s like having a training manager on call.

FINAL TIP: Use ChatGPT like a business partner, not just a content generator.

AIChatGPTartificial intelligence
A recognized expert and Serial Entrepreneur, Laura Neubauer is a towering figure in the business of “Scaling your Business” and building self-designed business lifestyles. The fiery entrepreneur has built & sold multiple multi million businesses throughout her career. She has been recognized as Orange County’s “Entrepreneur to Watch” & California’s Business Woman of the year, FORBES.com, and one of INC’s Fastest growing companies in America. With her know-how, future thinking perspective, and willingness to take a risk, she entered the EduTech Industry and built Kaleidoscope Media Services. A creative media agency that serves clients around the world while earning loyal clients and followers who value their "straight-forward" and "genuine" advice. As an influencer in the billion-dollar digital product space, Laura has helped clients leverage technology for business sustainability, scalability, and success-ability. Laura knows how to create passion-driven business opportunities and disrupt the status quo. Kaleidoscope Media Services is internationally recognized by the Global Federation of Education & Learning Laura’s success is based on integrity, strong relationships, and the passion to see other people succeed. And now she is the Master Creator of ETEENPRENEUR, the leading online community that provides teen-entrepreneurs with online business education & peer support. Built by entrepreneurs to help teens be a part of the growing entrepreneur and leadership movement.

Laura Neubauer

A recognized expert and Serial Entrepreneur, Laura Neubauer is a towering figure in the business of “Scaling your Business” and building self-designed business lifestyles. The fiery entrepreneur has built & sold multiple multi million businesses throughout her career. She has been recognized as Orange County’s “Entrepreneur to Watch” & California’s Business Woman of the year, FORBES.com, and one of INC’s Fastest growing companies in America. With her know-how, future thinking perspective, and willingness to take a risk, she entered the EduTech Industry and built Kaleidoscope Media Services. A creative media agency that serves clients around the world while earning loyal clients and followers who value their "straight-forward" and "genuine" advice. As an influencer in the billion-dollar digital product space, Laura has helped clients leverage technology for business sustainability, scalability, and success-ability. Laura knows how to create passion-driven business opportunities and disrupt the status quo. Kaleidoscope Media Services is internationally recognized by the Global Federation of Education & Learning Laura’s success is based on integrity, strong relationships, and the passion to see other people succeed. And now she is the Master Creator of ETEENPRENEUR, the leading online community that provides teen-entrepreneurs with online business education & peer support. Built by entrepreneurs to help teens be a part of the growing entrepreneur and leadership movement.

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CHECK OUT SOME OF OUR ARTICLES

Learn more from our blogs

Artificial Intelligence, technology

5 Surprising Ways Small Business Owners Are Using ChatGPT (That Aren’t Writing Content)

Automation| Business| Artificial Intelligence
May 09, 2025•2 min read

ChatGPT isn’t just a glorified blog machine. Small business owners are using it in unexpected, smart ways that go way beyond pumping out social media captions. If you’re only tapping it for content, you’re missing the goldmine.

Here are 5 productive ways entrepreneurs are using ChatGPT to save time, make smarter decisions, and grow their business.

1. Customer Service Scripts & Chatbots

Need consistent responses to FAQs, complaints, or refund requests? Small business owners are using ChatGPT to generate full conversation flows and train customer service reps on tone, empathy, and handling tough questions.

Connect it to a chatbot platform and it becomes a 24/7 virtual assistant that actually sounds like your brand. Contact us at Kaleidoscope Media Services if you need assistance.

2. Sales Roleplay & Objection Handling

Instead of awkward mock calls or aimless practice, business owners are using ChatGPT to simulate real sales conversations: objections, price pushback, ghosting you name it. It gives reps instant coaching and practice, no manager required.

Ask it to be a “skeptical client” and sharpen your pitch against real pushback.

3. Decision-Making Partner

Need to weigh the pros and cons of hiring a VA vs. outsourcing to an agency? Launching a course vs. a membership? Business owners are using ChatGPT as a thinking partner to walk through scenarios, compare options, and even spot blind spots.

Think of it like a co-founder who’s great at brainstorming, not stealing credit.

4. Systems & Process Optimization

If you need to write a standard operating procedure for onboarding or break down a workflow for your client intake process, ChatGPT helps turn messy ideas into clear, repeatable systems.

“Create a step-by-step process to onboard a new coaching client, including emails, tasks, and calendar steps.”

5. DIY Training & Support Docs

Rather than spending hours explaining things to your VA or team, business owners use ChatGPT to write internal guides, onboarding documents, and training checklists.

It’s like having a training manager on call.

FINAL TIP: Use ChatGPT like a business partner, not just a content generator.

AIChatGPTartificial intelligence
A recognized expert and Serial Entrepreneur, Laura Neubauer is a towering figure in the business of “Scaling your Business” and building self-designed business lifestyles. The fiery entrepreneur has built & sold multiple multi million businesses throughout her career. She has been recognized as Orange County’s “Entrepreneur to Watch” & California’s Business Woman of the year, FORBES.com, and one of INC’s Fastest growing companies in America. With her know-how, future thinking perspective, and willingness to take a risk, she entered the EduTech Industry and built Kaleidoscope Media Services. A creative media agency that serves clients around the world while earning loyal clients and followers who value their "straight-forward" and "genuine" advice. As an influencer in the billion-dollar digital product space, Laura has helped clients leverage technology for business sustainability, scalability, and success-ability. Laura knows how to create passion-driven business opportunities and disrupt the status quo. Kaleidoscope Media Services is internationally recognized by the Global Federation of Education & Learning Laura’s success is based on integrity, strong relationships, and the passion to see other people succeed. And now she is the Master Creator of ETEENPRENEUR, the leading online community that provides teen-entrepreneurs with online business education & peer support. Built by entrepreneurs to help teens be a part of the growing entrepreneur and leadership movement.

Laura Neubauer

A recognized expert and Serial Entrepreneur, Laura Neubauer is a towering figure in the business of “Scaling your Business” and building self-designed business lifestyles. The fiery entrepreneur has built & sold multiple multi million businesses throughout her career. She has been recognized as Orange County’s “Entrepreneur to Watch” & California’s Business Woman of the year, FORBES.com, and one of INC’s Fastest growing companies in America. With her know-how, future thinking perspective, and willingness to take a risk, she entered the EduTech Industry and built Kaleidoscope Media Services. A creative media agency that serves clients around the world while earning loyal clients and followers who value their "straight-forward" and "genuine" advice. As an influencer in the billion-dollar digital product space, Laura has helped clients leverage technology for business sustainability, scalability, and success-ability. Laura knows how to create passion-driven business opportunities and disrupt the status quo. Kaleidoscope Media Services is internationally recognized by the Global Federation of Education & Learning Laura’s success is based on integrity, strong relationships, and the passion to see other people succeed. And now she is the Master Creator of ETEENPRENEUR, the leading online community that provides teen-entrepreneurs with online business education & peer support. Built by entrepreneurs to help teens be a part of the growing entrepreneur and leadership movement.

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